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Full Agenda for the
Internet of Insurance USA 2018

8:00am
General Registration & Breakfast
8:30am
Breakfast Briefing: USING AI & DASH CAMS TO IMPROVE CLAIMS MANAGEMENT AND REDUCE COST

How can Insurers leverage the growing consumer demand for dash cams and the use of AI on smartphones to reduce loss ratios and streamline claims? In this briefing Nexar will review consumer trends and demand onboard cameras and how you can use AI for faster FNOL, reduction in fraud, and improving loss ratio.

Ohad Snir, Head of Growth North America, Nexar

9:00am
Opening Remarks

Conference Chair: Albert Betts, Executive Director, Insurance Council of Texas

9:10am
The Route to ROI: Getting Insurance Digital Transformation Right

KEYNOTE PANEL: Scaling up from POCs - Improving Insurance in the New Data-Driven Reality

The traditional insurance business model is changing as insurance products transform from commodities to experiences (from products to services). It is essential for 21st-Century insurance carriers to understand how to place premium users at the center of their business models, utilizing IoT-enabled technologies such as auto telematics and wearables to personalize insurance product offerings and create added value.

  • From POC to ROI: Scaling up technology adoption successfully
  • Becoming more consumer-centric: How are leading insurance companies implementing data analytics to put premium users at the center of its business?
  • Loss mitigation: What is the real impact of IoT in reducing claims costs?
  • Risk assessment: How is next-generation data transforming our understanding of risk, moving from being reactive to being proactive?
  • Navigating disruption: What are the key stages and organizational strategies in a leading insurance carrier’s path through digital transformation?

Moderated by: Albert Betts, Executive Director, Insurance Council of Texas

Panelists:

Sudheendra Galgali, AVP Innovation & Digital, American Modern Insurance

Alan Luu, AVP, Agile Program Management,  Digital Analytics, Chubb

Lee Boyd, VP Product Innovation, Fourseventy Claims

9:50am
Decentralized insurance with the lab of Forward thinking at John Hancock

Insurance companies are partnering to self-disrupt the industry with blockchain technology.  Decentralized insurance platforms represent a new peer-based insurance model and distribution channel. Learn about insurance use cases, principles of blockchain technology and opportunities to engage with peers.

Lara Lyberg, Business Strategist, Blockchain, Manulife / John Hancock, Lab of Forward Thinking

10:15am
Lessons Learnt in the Smart Home

How American Modern Insurance Has Transformed Its Approach eto Homeowners Through Digital Transformation and Sensor Technologies

  • Inside the Smart Home Testing Lab: Defining lessons learnt from American Modern’s LivingWise pilot project
  • Claims Adjustment: Utilizing the smart home as a testing ground for claims adjustment
  • Reflecting on the data: Learning from experiences with smoke and water sensors
  • Epilogue - The Digital Mindset: Showcasing future digital transformations innovations within American Modern Insurance’s private auto product line

Sudheendra Galgali, AVP Innovation & Digital, American Modern Insurance

10:45am
Networking & Refreshments - Morning Break

One-to-One Business Meetings

Network with leading tech innovators that will address your current strategic and operational priorities in these pre-arranged and mutually agreed meetings.

This is a valuable platform to gain perspective on how the latest IoT and telematics innovations can help you overcome challenges specific to your organization, helping you make informed decisions on your IoT strategy.

11:30am
INFUSING A CARRIER’S BUSINESS WITH INNOVATION: WHAT DOES SUCCESS LOOK LIKE WHEN PARTNERING?

Comparing and contrasting the buy-build-partner opportunities for carriers

Finding the key to fostering an environment of innovation and collaboration across the insurance ecosystem.

Brian Gaab, Strategy & Innovation, CSAA Insurance Group

11:50am
Panel: Technical Applications for Insurance

Discussion about the technical applications for insurance

  • Digital foundations for creating analytics that predicts maintenance and breakdown
  • ‍Identifying key areas for cost-reduction that can benefit from implementing an IoT strategy
  • How blockchain can automate claims processing

Moderated by: Albert Betts, Executive Director, Insurance Council of Texas

Panelists:

Kyler Cole, Associate Director - Strategic Initiatives, AIG

Lara Lyberg, Business Strategist, Blockchain, Manulife / John Hancock, Lab of Forward Thinking

12:20pm
WORKING GROUP DISCUSSIONS: IOT APPLICATIONS FOR PRODUCT DEVELOPMENT

DISCUSSION GROUPS: Developing Innovative Insurance Products through IoT, Transitioning from Risk Protection to Risk Prevention

Choose one working group to join to discuss advances within your business and brainstorm challenges. 

Attendees will pick a group to join, and there will be 40 minutes of internal discussion around the key questions set by the group moderator. Then for 20 minutes, each moderator will be invited to the stage to summarize discussion to the full audience discussion, followed by an audience Q&A session.

Group A: Real-Time Prevention: How can innovative insurance product offerings be used to achieve proactive ways of managing risk in real time?

Moderated by: Tim Stroble, Vice President of Product Management, Centauri Insurance

Group B:  How is IoT enabling a transformation of the traditional insurance value proposition and what are the barriers?

Moderated by: Leah Bowling, Industry Director, and Greg Gant, Vice President of Services, Hitachi Solutions

1:20pm
Networking Lunch

One-to-One Business Meetings

Network with leading tech innovators that will address your current strategic and operational priorities in these pre-arranged and mutually agreed meetings.

This is a valuable platform to gain perspective on how the latest IoT and telematics innovations can help you overcome challenges specific to your organization, helping you make informed decisions on your IoT strategy.

2:20pm
CONFERENCE SPLITS INTO TWO TRACKS

TRACK A: CLAIMS OPTIMIZATION DRIVEN BY AI

Chair's Opening Remarks: Albert Betts, Executive Director, Insurance Council of Texas

TRACK B: CUSTOMER ENGAGEMENT ENHANCED THROUGH PREDICTIVE ANALYTICS AND AI

Chair's Opening Remarks: Jay Sarzen, Senior Analyst, Aite Group

2:25pm
Choose a Track

TRACK A: CLAIMS OPTIMIZATION DRIVEN BY AI

CASE STUDY: Using NLP, text analysis, and machine learning:  Learn to predict the behavior of your customer and optimize revenue with AIG

  • Outlining how NLP, text analysis and machine learning can revolutionize customer engagement
  • Identifying new ways of interacting with premium users in the digital age, with a focus on profitable “revenue” optimization
  • Gathering a comprehensive understanding of consumer behavior to predict behavioral patterns and adapt your customer engagement strategy

Newcombe Clark, Global Director of the Rapid Learning Lab, AIG

TRACK B: CUSTOMER ENGAGEMENT ENHANCED THROUGH PREDICTIVE ANALYTICS AND AI

CASE STUDY:  Creating a Consolidated Digital Customer Platform with AARP

Learn from leaders from AARP Services, Inc as they describe their marketplace journey creating AARP Services, Inc.'s not-yet-launched consolidated digital platform. They will speak specifically about their road-map from concept to pilot and RFP and how they’ve worked with Softheon as their platform provider.

Daniel Hughes Managing Director, Softheon, Joe Rolewicz, Managing Director, Alliance Group, Jay Fleming, Director of Distribution AARP 

2:45pm
Choose a Track

TRACK A: CLAIMS OPTIMIZATION DRIVEN BY AI

Using RPA, AI and Machine Learning to Accelerate the Customer Experience with American Fidelity

Shane Jason Mock, the AVP, Research and Development at American Fidelity is a leader in the industry of effectively taking difficult concepts and breaking them down to simple terms so that every person in the organization can assimilate the info, take action, and improve the business for their customers. He’ll speak to American Fidelity’s use of RPA (Robotic Process Automation) and machine learning to automate claims and he will define opportunities to expedite and simplify claim intakes. 

Shane Jason Mock, AVP, Research and Development, American Fidelity

TRACK B: CUSTOMER ENGAGEMENT ENHANCED THROUGH PREDICTIVE ANALYTICS AND AI

CASE STUDY: Transforming Insurance with Emerging Technologies to Put Customers at the Center of the Business

  • Unlocking the value of data with new technology and automated machine learning tools
  • Integrating insurance knowledge, analytics, and technology to drive performance
  • Operationalizing automation and other transformative changes underpinned by advanced analytics
  • Chatbot demo: Making it easier for customers to connect

Serhat Guven, Insurance Consulting & Technology for the Americas, Willis Towers Watson

3:05pm
Choose a Track

TRACK A: CLAIMS OPTIMIZATION DRIVEN BY AI

ROUNDTABLE: Choose one working group to join to discuss advances within your business and brainstorm challenges based on the questions listed below.

Attendees will pick a group to join, and there will be 20 minutes of internal discussion around the key questions set by the group moderator. Then for 5 minutes, each moderator will be invited to the stage to summarize the discussion to the track audience.

- What are the average cost reductions derived from overcoming claims fraud through IoT?
- How can the claims verification process be optimized through IoT?
- What are the key integration touchpoints in integration a digitally enabled claim verification strategy?

Moderators:

Albert Betts, Executive Director, Insurance Council of Texas

John Polak, General Manager, Texas Windstorm Insurance Agency

Donna Peeples, Chief Customer Officer, Pypestream

TRACK B: CUSTOMER ENGAGEMENT ENHANCED THROUGH PREDICTIVE ANALYTICS AND AI

PANEL: Can Artificial Intelligence Augment Customer Experience While Preserving the Human Touch?

  • What are the key customer-centric applications of AI for improving customer engagement?
  • How can text mining, conversation modeling, and context triaging contribute to a AI-enabled customer engagement?
  • How can carriers deploy AI to create a seamless and adaptive experience at a customer’s time of need?
  • Does AI still have untapped insurance product development opportunities?

Moderated by: Jay Sarzen, Senior Data Analyst, Aite Group

Panelists:

Jay Maestas, Strategic Innovation Director, USAA

Clément Brunet, Senior Director Analytics Strategy & Insights, The Co-Operators

Fazi Zand, SVP of Product Development, EIS Group

Kassie Bryan, SVP, Head Solutions P&C Americas, Swiss Re

3:35pm
Networking & Refreshments - Afternoon Break

One-to-One Business Meetings

Network with leading tech innovators that will address your current strategic and operational priorities in these pre-arranged and mutually agreed meetings.

This is a valuable platform to gain perspective on how the latest IoT and telematics innovations can help you overcome challenges specific to your organization, helping you make informed decisions on your IoT strategy.

4:15pm
Choose a Track

TRACK A: SMART HOMES AND IoT-POWERED COMMERCIAL PROPERTY INSURANCE

CASE STUDY: How AI Should and Should Not Be Used in Property Insurance

  • Setting the scene: How Hippo has built its business model around AI
  • Hippo’s current perception of AI and key challenges
  • Affecting customer experience: Going the extra mile

Aviad Pinkovezky, Head of Product, Hippo

TRACK B: LIFE INSURANCE AND WORKERS COMP

CASE STUDY: Engagement with Customers

  • What does digital engagement look like in practice today and in the future?
  • What would you need to do differently to launch an engagement strategy?
  • How will you define success/what are you measuring?
  • How to use Lifestyle data, Biometric data
  • Barriers to moving forward
  • Do customers want this relationship?

Blake Hill, Vice President of Life Insurance, Dacadoo

4:40pm
Choose a Track

TRACK A: SMART HOMES AND IoT-POWERED COMMERCIAL PROPERTY INSURANCE

How Smart Home Technologies Are Shaping Better Carrier-Customer Relationships for Homeowners

  • Defining the potential for customer engagement brought by smart home technologies
  • How smart water and smoke alerts are driving a culture of prevention among homeowners
  • How smart home technologies ease claims processing for homeowners

Jean Finnegan, VP Innovation, Nationwide

TRACK B: WORKERS COMP AND LIFE INSURANCE

Breaking Down Top Barriers Life Insurers Must Overcome to Use Big Data

  • Breaking down silos and opening up communication between business units
  • Best practices for analyzing data for brand management
  • Evaluating an optimal implementation strategy

Daria Lee Sharman, AVP Strategy and Applied Analytics, Pacific Life

5:05pm
Choose a Track

TRACK A: SMART HOMES AND IoT-POWERED COMMERCIAL PROPERTY INSURANCE

PANEL: Leveraging IoT-Enabled Technologies to Improve Loss Ratios and Lower Claims for Homeowners and Commercial Property

  • Installing smart meter systems to avoid claims fraud in commercial property
  • Drones: Gauging the impact of drones as a tool for property claims evaluation
  • Smart water leaks: To what extent are smart water leaks contributing to claims reduction?
  • Smart smoke alarms: How does smart smoke alarm implementation correlate with risk mitigation?

Moderated by: Albert Betts, Executive Director, Insurance Council of Texas

Panelists:

Brent Escoubas, VP Loss Control, Global Risk Solutions, Sompo International

Roel Peeters, CEO and Co-Founder, Roost

TRACK B: WORKERS COMP AND LIFE INSURANCE

CASE STUDY: How IoT and Wearable Technologies Are Helping Workers Comp Carriers Reduce Claim Losses in the Workplace

  • Prevention over cure: Encouraging safer practices in the workplace through VR
  • Incentivization: Identifying key strategies in enhancing workers’ engagement with biometrics-tracking technology
  • Measuring the impact: Quantifying how IoT-enabled wearables can mitigate risks in the workplace
  • Beacons: Exploring beacons as a means of accident prevention in the workplace

Woody Hill, VP Safety Services, Texas Mutual

5:35pm
iNNOVATION DEN ACCOMPANIED by our Drinks Reception
Join our fun, pitching round! Hear 3 x 10-minute pitches from innovative companies within the insurance industry.
This session will consist of 10-minute presentations focused on how each digital innovator is bringing tangible benefits to insurers, followed by comments and questions from the panel and audience.
An audience vote will be taken via the event app, and the chair will announce and award the most impressive pitch during the Day Two’s opening remarks.

Session Host: Vik Sasi, Senior Associate, AmFam Ventures

Judges:
Haley Smith, Director of State Auto Labs, State Auto Insurance
Philip de la Gueronniere, Head of Corp. Innovation, Station Houston
John Reale, CEO, Station Houston

Session Format:

5:45pm         Introduction to the Judging Panel

5:50pm         Pitch 1: Roel Peeters, CEO & Co-founder, Roost

6:00pm         Q&A from the Judges & Audience

6:05pm         Pitch 2: Marcus Scheiber, CEO, Roc-Connect

6:15pm         Q&A from the Judges & Audience

6:25pm         Wrap up & more drinks!

8:00am
Registration & Welcome Breakfast
9:00am
Chair's Opening Remarks

Conference Chair: Albert Betts, Executive Director, Insurance Council of Texas

9:10am
How do you collaborate with startups without "killing the butterfly?"

Michael Nannizzi, Director - Investments, W.R. Berkley and Donna Peeples, Chief Customer Officer, Pypestream

9:40am
Battle for hearts and Minds in Small Commercial

The battle to win the small commercial market and gig workers is on. Carriers and distributors alike are creating new direct entries in-order to win business. But to date, success has been limited. Accenture research worked with small commercial owners to understand what they wanted and needed from providers and the huge gaps that remain in the solutions today to create that compelling and comprehensive experience.  Learn how you can win the hearts and minds of your small commercial customers.

Michael Reilly, Director Insurance – Underwriting for Accenture 

10:00am
PANEL: DATA-DRIVEN INSURANCE PERSONALIZATION
  • Meeting Customers Needs with Data-Driven Insights
  • Analyzing customer data to make relevant offers and give contextual advice across each touchpoint
  • Providing real-time information and detailed snapshots of your customers to improve engagement and retention
  • Delivering a simple and personalized contact

Moderated by: Jay Sarzen, Senior Data Analyst, Aite Group

Panelists:

Haley Smith, Director of State Auto Labs, State Auto Insurance

Newcombe Clark, Global Director of the Rapid Learning Lab, AIG

Shane Jason Mock, AVP Research and Development, American Fidelity

Guy Dougherty, Head of Workers Compensation, Farmers Insurance

10:30am
Tools & Technologies for digital Transformation: Virtual Claims and Fraud Detection

Leah Bowling, Industry Director, and Greg Gant, Vice President of Services, Hitachi Solutions

10:50am
Networking & Refreshments - Morning Break

One-to-One Business Meetings

Network with leading tech innovators that will address your current strategic and operational priorities in these pre-arranged and mutually agreed meetings.

This is a valuable platform to gain perspective on how the latest IoT and telematics innovations can help you overcome challenges specific to your organization, helping you make informed decisions on your IoT strategy.

11:30am
Chair's Opening Remarks
11:35am
CASE STUDY: Making Sense of Data: Shedding Light into Underwriting and Premium Pricing by Analyzing Customer Data
  • Reducing underwriting fraud and losses by implementing data analytics and deep learning platforms
  • Correlating UBI data with traditional data sets to place new users in premiums more accurately: Are you really insuring the right risk at the right price?
  • Implementing cognitive computing to improve underwriting processes
  • Understanding how more personalized underwriting and premium pricing will lead to bigger market shares

Steve Ferguson, CIO, Wellington Insurance

12:00pm
Do Predictive Analytics and AI Hold the Potential to Revolutionize the Underwriting Process?
  • Reducing underwriting fraud and losses by implementing AI and predictive analytics
  • Correlating UBI data with traditional data sets to place new users in premiums more accurately: Are you really insuring the right risk at the right price?
  • Implementing cognitive computing to improve underwriting processes
  • Understanding how more personalized underwriting and premium pricing will lead to bigger market shares

Patrick Dunn, AVP of Innovation, The Great-West Life Assurance Company

12:20pm
PANEL DISCUSSION: How Can Underwriting Processes Be Automated Through AI and Blockchain?
  • How do blockchain and AI enhance accuracy throughout the underwriting process?
  • What are the operational benefits of adopting AI and blockchain in underwriting?
  • How do AI and blockchain technologies simulate human experience throughout the underwriting process?
  • What is the cost vs. benefits of deploying AI and blockchain as a means of enhancing the efficiency of the underwriting process?

Moderated by: Albert Betts, Executive Director, Insurance Council of Texas

Panelists:

Steve Ferguson, CIO, Wellington Insurance

John Polak, General Manager, Texas Windstorm Insurance Association

Vik Sasi, Senior Associate - Ventures, American Family Insurance

12:50pm
Networking Lunch

One-to-One Business Meetings

Network with leading tech innovators that will address your current strategic and operational priorities in these pre-arranged and mutually agreed meetings.

This is a valuable platform to gain perspective on how the latest IoT and telematics innovations can help you overcome challenges specific to your organization, helping you make informed decisions on your IoT strategy.

1:50pm
CASE STUDY: Evaluating the Impact of Analytics & Technologies in Risk Modelling and Claims processes for Property Insurance
  • Using data analytics to create AI driven automated processes for Claims Settlements in property insurance
  • Deploying data analytics and machine learning to accelerate the underwriting process for property insurance while making it more accurate

Sai Giridharan, Director of Enterprise Analytics, Heritage Insurance

2:15pm
HOW THE CO-OPERATORS DEVELOPED THE FIRST OVERLAND FLOOD INSURANCE PRODUCT IN CANADA THROUGH NEXT-GENERATION ANALYTICS
  • Understanding the Canadian context around flood insurance: The governments, the insurance industry, the flood data, and more.
  • Seeking the right partners: How The Co-Operators developed strategic relationships with universities and expert firms to develop proprietary flood models.
  • An innovation story: How The Co-Operators used advanced analytics to become the only insurer to offer flood coverage to everyone. 


Clément Brunet, Senior Director Analytics Strategy & Insights, The Co-Operators

2:45pm
CLOSING KEYNOTE: DIGITAL TRANSFORMATION IN TITLE INSURANCE

What Is Title Insurance?Not like many other types of insurance. We search the land records then issue a policy for a one-time charge at closing.Why did we, at Stewart, embark on a digital transformation journey?

We were looking to differentiate our service to Realtors, lenders and consumers. We also wanted to reduce the signing time for our escrow officers and improve cycle time in getting signed documents returned from borrowers which is typically done via FedEx. Finally, from a risk standpoint, we wanted to reduce claims.

How do claims arise?

The escrow officer, at closing, sometimes misses getting the borrower(s) to initial a section, sign or date a document. Sometimes a document is missing completely. During any downturn in the economy, some homeowners “look for a way out” and hire smart lawyers who thoroughly examine the mortgage and escrow documents. Stewart was looking for a better way to manage transactions to avoid claims and we turned to DocuSign.

Marvin Stone, VP Business Transformation, Stewart Title Insurance

3:15pm
CLOSING REMARKS

Conference Chaired by: Albert Betts, Executive Director, Insurance Council of Texas