Close X

Brochure Download

Full Agenda for the
Internet of Insurance USA 2018

8:00am
General Registration & Welcome Refreshments
8:15am
Breakfast Briefing: The Perception of AI in Insurance

Presented by a senior executive from Nexar

9:00am
Opening Remarks

Conference Chair: Albert Betts, Executive Director, Insurance Council of Texas

9:10am
The Route to ROI: Getting Insurance Digital Transformation Right

KEYNOTE PANEL: Scaling up from POCs - Improving Insurance in the New Data-Driven Reality

The traditional insurance business model is changing as insurance products transform from commodities to experiences (from products to services). It is essential for 21st-Century insurance carriers to understand how to place premium users at the center of their business models, utilizing IoT-enabled technologies such as auto telematics and wearables to personalize insurance product offerings and create added value.

  • From POC to ROI: Scaling up technology adoption successfully
  • Becoming more consumer-centric: How are leading insurance companies implementing data analytics to put premium users at the center of its business?
  • Loss mitigation: What is the real impact of IoT in reducing claims costs?
  • Risk assessment: How is next-generation data transforming our understanding of risk, moving from being reactive to being proactive?
  • Navigating disruption: What are the key stages and organizational strategies in a leading insurance carrier’s path through digital transformation?

Moderated by: Albert Betts, Executive Director, Insurance Council of Texas

Panelists:

  • Sudheendra Galgali, AVP Innovation & Digital, American Modern Insurance
  • Alan Luu, AVP, Agile Program Management,  Digital Analytics, Chubb
  • Dan Moore, SVP Claims & Transformation, QBE
9:50am
Data-Driven Insurance Personalization

Enhancing Customer Engagement through predictive Analytics & AI

  • Analyzing customer data to make relevant offers and give contextual advice across each touchpoint
  • Providing real-time information and detailed snapshots of your customers to improve engagement and retention
  • Delivering a simple and personalized contact

Ashish Kohad, Assistant Vice President, Zurich North America

10:15am
Lessons Learnt in the Smart Home

How American Modern Insurance Has Transformed Its Approach to Homeowners Through Digital Transformation and Sensor Technologies

  • Inside the Smart Home Testing Lab: Defining lessons learnt from American Modern’s LivingWise pilot project
  • Claims Adjustment: Utilizing the smart home as a testing ground for claims adjustment
  • Reflecting on the data: Learning from experiences with smoke and water sensors
  • Epilogue - The Digital Mindset: Showcasing future digital transformations innovations within American Modern Insurance’s private auto product line

Sudheendra Galgali, AVP Innovation & Digital, American Modern Insurance

10:45am
Networking & Refreshments - Morning Break

One-to-One Business Meetings

Network with leading tech innovators that will address your current strategic and operational priorities in these pre-arranged and mutually agreed meetings.

This is a valuable platform to gain perspective on how the latest IoT and telematics innovations can help you overcome challenges specific to your organization, helping you make informed decisions on your IoT strategy.

11:30am
INFUSING A CARRIER’S BUSINESS WITH INNOVATION: WHAT DOES SUCCESS LOOK LIKE WHEN PARTNERING?

Comparing and contrasting the buy-build-partner opportunities for carriers

Finding the key to fostering an environment of innovation and collaboration across the insurance ecosystem.

Brian Gaab, Strategy & Innovation, CSAA Insurance Group

11:50am
Panel: Technical Applications for Insurance

Discussion about the technical applications for insurance

  • Digital foundations for creating analytics that predicts maintenance and breakdown
  • ‍Identifying key areas for cost-reduction that can benefit from implementing an IoT strategy
  • How blockchain can automate claims processing

Moderated by: Russ Capper, Executive Director, Houston Exponential

Panelists:

Dorothea Westin, President, CSRisks

Kyler Cole, Associate Director - Strategic Initiatives, AIG

Senior Executive, LOFT Labs, Manulife/John Hancock

12:20pm
WORKING GROUP DISCUSSIONS: IOT APPLICATIONS FOR PRODUCT DEVELOPMENT

DISCUSSION GROUPS: Developing Innovative Insurance Products through IoT, Transitioning from Risk Protection to Risk Prevention

Choose one working group to join to discuss advances within your business and brainstorm challenges. 

Attendees will pick a group to join, and there will be 40 minutes of internal discussion around the key questions set by the group moderator. Then for 20 minutes, each moderator will be invited to the stage to summarize discussion to the full audience discussion, followed by an audience Q&A session.

Group A: Real-Time Prevention: How can innovative insurance product offerings be used to achieve proactive ways of managing risk in real time?

Moderated by: Tim Stroble, Vice President of Product Management, Centauri Insurance

Group B:  How is IoT enabling a transformation of the traditional insurance value proposition and what are the barriers?

Moderated by: Leah Bowling, Industry Director, and Tap Haley, Industry VP Insurance and Health Plans, from Hitachi Solutions

1:20pm
Networking Lunch

One-to-One Business Meetings

Network with leading tech innovators that will address your current strategic and operational priorities in these pre-arranged and mutually agreed meetings.

This is a valuable platform to gain perspective on how the latest IoT and telematics innovations can help you overcome challenges specific to your organization, helping you make informed decisions on your IoT strategy.

2:20pm
CONFERENCE SPLITS INTO TWO TRACKS

TRACK A: CLAIMS OPTIMIZATION DRIVEN BY AI

Chair's Opening Remarks: Albert Betts, Executive Director, Insurance Council of Texas

TRACK B: CUSTOMER ENGAGEMENT ENHANCED THROUGH PREDICTIVE ANALYTICS AND AI

Chair's Opening Remarks: Jay Sarzen, Senior Analyst, Aite Group

2:25pm
Choose a Track

TRACK A: CLAIMS OPTIMIZATION DRIVEN BY AI

CASE STUDY: Automating Claims: Defining Opportunities to Expedite and Simplify Claim Intakes

  • Defining the opportunities for optimization that come with claims automation
  • Understanding the implications of automation: A customer experience perspective
  • Comparing the cost vs. benefits of implementing a claims automation strategy
  • Outlining an implementation and transition strategy for claims automation

Senior Executive, LOFT Labs, Manulife/John Hancock

TRACK B: CUSTOMER ENGAGEMENT ENHANCED THROUGH PREDICTIVE ANALYTICS AND AI

CASE STUDY: Digital Transformation as a Vehicle to Put the Customer at the Center of the Insurance Business

  • Outlining how NLP, text analysis and machine learning can revolutionize customer engagement
  • Identifying new ways of interacting with premium users in the digital age
  • Gathering a comprehensive understanding of consumer behavior to predict behavioral patterns and adapt your customer engagement strategy

Newcombe Clark, Global Director of the Rapid Learning Lab, AIG

2:45pm
Choose a Track

TRACK A: CLAIMS OPTIMIZATION DRIVEN BY AI

Claims Processing: A Revolution Driven by IoT and AI

  • Comparing and contrasting UBI vs. traditional insurance: How insurers can quickly take notice of an accident by analyzing claims cycle times
  • Processing Speed: How carriers can confirm available coverage options in the event of an accident by implementing telematics?
  • Verification: Defining the key benefits of deploying innovative strategies for damage assessment and appraisal such as images and videos shared in real time by premium users
  • How online claim reports help insurance carriers get crucial accident information quicker, providing better customer experiences

Senior Executive, AIG

TRACK B: CUSTOMER ENGAGEMENT ENHANCED THROUGH PREDICTIVE ANALYTICS AND AI

CASE STUDY: Digital Transformation as a Vehicle to Put the Customer at the Center of the Insurance Business

  • Outlining how NLP, text analysis and machine learning can revolutionize customer engagement
  • Identifying new ways of interacting with premium users in the digital age
  • Gathering a comprehensive understanding of consumer behavior to predict behavioral patterns and adapt your customer engagement strategy

Serhat Guven, Insurance Consulting & Technology for the Americas, Willis Towers Watson

3:05pm
Choose a Track

TRACK A: CLAIMS OPTIMIZATION DRIVEN BY AI

PANEL: How Can Digital Transformation Take Claims Verification to the Next Level?

  • What are the average cost reductions derived from overcoming claims fraud through IoT?
  • Identifying key information derived from driving and vehicle data sets that will shed light on claims: What is the data telling you?
  • How can the claims verification process be optimized through IoT?
  • What are the key integration touchpoints in integration a digitally enabled claim verification strategy?

Moderated by: Albert Betts, Executive Director, Insurance Council of Texas

Panelists:

Sean Harper, CEO, Kin

John Polack, General Manager, Texas Windstorm Insurance Agency

TRACK B: CUSTOMER ENGAGEMENT ENHANCED THROUGH PREDICTIVE ANALYTICS AND AI

PANEL: Can Artificial Intelligence Augment Customer Experience While Preserving the Human Touch?

  • What are the key customer-centric applications of AI for improving customer engagement?
  • How can text mining, conversation modeling, and context triaging contribute to a AI-enabled customer engagement?
  • How can carriers deploy AI to create a seamless and adaptive experience at a customer’s time of need?
  • What untapped insurance product development opportunities are posed by AI?

Moderated by: Jay Sarzen, Senior Data Analyst, Aite Group

Panelists:

Jay Maestas, Strategic Innovation Director, USAA

Clément Brunet, Senior Director Analytics Strategy & Insights, The Co-Operators

Fazi Zand, SVP of Product Development, EIS Group

Kassie Bryan, SVP, Head Solutions P&C Americas, Swiss Re

3:35pm
Networking & Refreshments - Afternoon Break

One-to-One Business Meetings

Network with leading tech innovators that will address your current strategic and operational priorities in these pre-arranged and mutually agreed meetings.

This is a valuable platform to gain perspective on how the latest IoT and telematics innovations can help you overcome challenges specific to your organization, helping you make informed decisions on your IoT strategy.

4:15pm
Choose a Track

TRACK A: SMART HOMES AND IoT-POWERED COMMERCIAL PROPERTY INSURANCE

CASE STUDY: How AI Should and Should Not Be Used in Property Insurance

  • Setting the scene: How Hippo has built its business model around AI
  • Hippo’s current perception of AI and key challenges
  • Affecting customer experience: Going the extra mile

Aviad Pinkovezky, Head of Product, Hippo

TRACK B: WORKERS COMP AND LIFE INSURANCE

PANEL: How do Life Insurers Benefit from Creating "Digital Engagement" with their Customers?

  • What does digital engagement look like in practice today and in the future?
  • What would you need to do differently to launch an engagement strategy?
  • How will you define success/what are you measuring?
  • How to use Lifestyle data, Biometric data
  • Barriers to moving forward
  • Do customers want this relationship?

Moderated by: Matt Park, General Manager, Dacadoo

Panelists:

Daria Lee Sharman, AVP Strategy and Applied Analytics, Pacific Life

4:40pm
Choose a Track

TRACK A: SMART HOMES AND IoT-POWERED COMMERCIAL PROPERTY INSURANCE

How Smart Home Technologies Are Shaping Better Carrier-Customer Relationships for Homeowners

  • Defining the potential for customer engagement brought by smart home technologies
  • How smart water and smoke alerts are driving a culture of prevention among homeowners
  • How smart home technologies ease claims processing for homeowners

Jean Finnegan, VP Innovation, Nationwide

TRACK B: WORKERS COMP AND LIFE INSURANCE

Breaking Down Top Barriers Life Insurers Must Overcome to Use Big Data

  • Breaking down silos and opening up communication between business units
  • Best practices for analyzing data for brand management
  • Evaluating an optimal implementation strategy

Daria Lee Sharman, AVP Strategy and Applied Analytics, Pacific Life

5:05pm
Choose a Track

TRACK A: SMART HOMES AND IoT-POWERED COMMERCIAL PROPERTY INSURANCE

PANEL: Leveraging IoT-Enabled Technologies to Improve Loss Ratios and Lower Claims for Homeowners and Commercial Property

  • Installing smart meter systems to avoid claims fraud in commercial property
  • Drones: Gauging the impact of drones as a tool for property claims evaluation
  • Smart water leaks: To what extent are smart water leaks contributing to claims reduction?
  • Smart smoke alarms: How does smart smoke alarm implementation correlate with risk mitigation?

Moderated by: Albert Betts, Executive Director, Insurance Council of Texas

Panelists:

Sean Harper, CEO, Kin

Brent Escoubas, VP Loss Control, Global Risk Solutions, Sompo International

TRACK B: WORKERS COMP AND LIFE INSURANCE

CASE STUDY: How IoT and Wearable Technologies Are Helping Workers Comp Carriers Reduce Claim Losses in the Workplace

  • Prevention over cure: Encouraging safer practices in the workplace through VR
  • Incentivization: Identifying key strategies in enhancing workers’ engagement with biometrics-tracking technology
  • Measuring the impact: Quantifying how IoT-enabled wearables can mitigate risks in the workplace
  • Beacons: Exploring beacons as a means of accident prevention in the workplace

Woody Hill, VP Safety Services, Texas Mutual

5:35pm
iNNOVATION DEN ACCOMPANIED by our Drinks Reception
Join our fun, pitching round! Hear 3 x 10-minute pitches from innovative companies within the insurance industry.
This session will consist of 10-minute presentations focused on how each digital innovator is bringing tangible benefits to insurers, followed by comments and questions from the panel and audience.
An audience vote will be taken via the event app, and the chair will announce and award the most impressive pitch during the Day Two’s opening remarks.

Session Host: 

Vik Sasi, Senior Associate, AmFam Ventures
Haley Smith, Director of State Auto Labs, State Auto Insurance
Philip de la Gueronniere, Head of Corp. Innovation, Station Houston
John Reale, CEO, Station Houston

Session Format:

5:45pm         Introduction to the Judging Panel

5:50pm         Pitch 1: Roel Peeters, CEO & Co-founder, Roost

6:00pm         Q&A from the Judges & Audience

6:05pm         Pitch 2

6:15pm         Q&A from the Judges & Audience

6:20pm         Pitch 3:

6:30pm         Q&A from the Judges & Audience

6:35pm         Wrap up & more drinks!

8:00am
Registration & Welcome Refreshments
9:00am
Chair's Opening Remarks

Conference Chair: Albert Betts, Executive Director, Insurance Council of Texas

9:10am
How do you collaborate with startups without "killing the butterfly?"
9:40am
Battle for hearts and Minds in Small Commercial

The battle to win the small commercial market and gig workers is on. Carriers and distributors alike are creating new direct entries in-order to win business. But to date, success has been limited. Accenture research worked with small commercial owners to understand what they wanted and needed from providers and the huge gaps that remain in the solutions today to create that compelling and comprehensive experience.  Learn how you can win the hearts and minds of your small commercial customers.

Michael Reilly, Director Insurance – Underwriting for Accenture 

10:00am
PANEL: DATA-DRIVEN INSURANCE PERSONALIZATION
  • Meeting Customers Needs with Data-Driven Insights
  • Analyzing customer data to make relevant offers and give contextual advice across each touchpoint
  • Providing real-time information and detailed snapshots of your customers to improve engagement and retention
  • Delivering a simple and personalized contact

Moderated by: Albert Betts, Executive Director, Insurance Council of Texas

Panelists:

Haley Smith, Director of State Auto Labs, State Auto Insurance

Ben Bomhoff, VP Enterprise Systems and Integration, Security First Insurance

Newcombe Clark, Global Director of the Rapid Learning Lab, AIG

10:30am
Tools & Technologies for digital Transformation: Virtual Claims and Fraud Detection

Leah Bowling, Industry Director, and Tap Haley, Industry VP Insurance and Healthcare from Hitachi Solutions

10:50am
Networking & Refreshments - Morning Break

One-to-One Business Meetings

Network with leading tech innovators that will address your current strategic and operational priorities in these pre-arranged and mutually agreed meetings.

This is a valuable platform to gain perspective on how the latest IoT and telematics innovations can help you overcome challenges specific to your organization, helping you make informed decisions on your IoT strategy.

11:30am
UNDERWRITING - UNTAPPING AI & DATA ANALYTICS' POTENTIAL
Chair's Opening Remarks
11:35am
UNDERWRITING: UNTAPPING AI AND DATA ANALYTICS’ POTENTIAL

CASE STUDY: Making Sense of Data: Shedding Light into Underwriting and Premium Pricing by Analyzing Customer Data

  • Reducing underwriting fraud and losses by implementing data analytics and deep learning platforms
  • Correlating UBI data with traditional data sets to place new users in premiums more accurately: Are you really insuring the right risk at the right price?
  • Implementing cognitive computing to improve underwriting processes
  • Understanding how more personalized underwriting and premium pricing will lead to bigger market shares

Steve Ferguson, CIO, Wellington Insurance

12:00pm
UNDERWRITING: UNTAPPING AI AND DATA ANALYTICS’ POTENTIAL

Do Predictive Analytics and AI Hold the Potential to Revolutionize the Underwriting Process?

  • Reducing underwriting fraud and losses by implementing AI and predictive analytics
  • Correlating UBI data with traditional data sets to place new users in premiums more accurately: Are you really insuring the right risk at the right price?
  • Implementing cognitive computing to improve underwriting processes
  • Understanding how more personalized underwriting and premium pricing will lead to bigger market shares

Patrick Dunn, AVP of Innovation, The Great-West Life Assurance Company

12:20pm
UNDERWRITING: UNTAPPING AI AND DATA ANALYTICS’ POTENTIAL

PANEL DISCUSSION: How Can Underwriting Processes Be Automated Through AI and Blockchain?

  • How do blockchain and AI enhance accuracy throughout the underwriting process?
  • What are the operational benefits of adopting AI and blockchain in underwriting?
  • How do AI and blockchain technologies simulate human experience throughout the underwriting process?
  • What is the cost vs. benefits of deploying AI and blockchain as a means of enhancing the efficiency of the underwriting process?

Moderated by: Albert Betts, Executive Director, Insurance Council of Texas

Panelists:

Steve Ferguson, CIO, Wellington Insurance

John Polack, General Manager, Texas Windstorm Insurance Association

Vik Sasi, Senior Associate - Ventures, American Family Insurance

Chris Schenk, Pricing Strategy & Underwriting Analytics Manager, Hiscox

12:50pm
Networking Lunch

One-to-One Business Meetings

Network with leading tech innovators that will address your current strategic and operational priorities in these pre-arranged and mutually agreed meetings.

This is a valuable platform to gain perspective on how the latest IoT and telematics innovations can help you overcome challenges specific to your organization, helping you make informed decisions on your IoT strategy.

1:50pm
CATASTROPHE INSURANCE

CASE STUDY: Evaluating the Impact of Analytics & Technologies in Risk Modelling and Claims processes for Property Insurance

  • Using data analytics to create AI driven automated processes for Claims Settlements in property insurance
  • Deploying data analytics and machine learning to accelerate the underwriting process for property insurance while making it more accurate

Sai Giridharan, Director of Enterprise Analytics, Heritage Insurance

2:15pm
CATASTROPHE INSURANCE

BREAKOUT ROUNDTABLE: Learning from Harvey: How the Cat Insurance Ecosystem Can Capitalize on IoT to Adapt to Increasingly Higher Flood, Hail, Tornado and Storm Risks

  • What was the volume of fraudulent claims reported after Harvey? Out of these, what were the most common types of fraud?
  • How can carriers come together to capitalize on the growth of the cat market?
  • What are the key technologies in ascertaining risk levels for flood, storm, hail and other types
2:45pm
Networking & Refreshments - Afternoon Break

One-to-One Business Meetings

Network with leading tech innovators that will address your current strategic and operational priorities in these pre-arranged and mutually agreed meetings.

This is a valuable platform to gain perspective on how the latest IoT and telematics innovations can help you overcome challenges specific to your organization, helping you make informed decisions on your IoT strategy.

3:15pm
ROUNDTABLE DISCUSSION: Bridging the Gap Between IoT Technologists and Insurance Business Expert Minds – Talent Management Strategies
  • ‍What are the key barriers to talent management when it comes to insurance innovation and/or technology divisions?
  • ‍How can the technology and the insurance business sides understand each other better?
  • ‍What are the best knowledge sharing strategies to foster collaboration and learning between the technology and strategic side of the insurance business?
  • ‍How can management structure development opportunities for both insurance business executive and technology experts?
  • ‍What are the best examples of seamless collaboration between insurance business executives and technology experts?

4:00pm
How Hiscox Transformed Its Pricing Approach by Building New Pricing Capabilities Through Evidence-Based Data Analytics
  • Initial Challenges: While technically sound and valuable, it was hard to win support for the new vision
  • Providing ‘Social Proof’: Focusing on the business benefits instead of the technical details, theory and math
  • Winning Internal Support: Demonstrating the value of the concepts and winning support

Chris Schenk, Pricing Strategy & Underwriting Analytics Manager, Hiscox

4:25pm
CLOSING KEYNOTE: Digital Transformation in Title Insurance
  • What Is Title Insurance?

Not like many other types of insurance. We search the land records then issue a policy for a one-time charge at closing.

  • Why did we, at Stewart, embark on a digital transformation journey?

We were looking to differentiate our service to Realtors, lenders and consumers. We also wanted to reduce the signing time for our escrow officers and improve cycle time in getting signed documents returned from borrowers which is typically done via FedEx. Finally, from a risk standpoint, we wanted to reduce claims.

  • How do claims arise?

The escrow officer, at closing, sometimes misses getting the borrower(s) to initial a section, sign or date a document. Sometimes a document is missing completely. During any downturn in the economy, some homeowners “look for a way out” and hire smart lawyers who thoroughly examine the mortgage and escrow documents. Stewart was looking for a better way to manage transactions to avoid claims and we turned to DocuSign.

Marvin Stone. VP Business Transformation, Stewart Title Insurance

4:55pm
Closing Remarks

Conference Chaired by: Albert Betts, Executive Director, Insurance Council of Texas