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Full Agenda for the
Internet of Insurance USA 2018

7:30am
Registration Opens
8:15am
Breakfast Briefing: The Perception of AI in Insurance

Presented by a senior executive from Nexar

9:00am
Opening Remarks

Conference Chair: Albert Betts, Executive Director, Insurance Council of Texas

9:10am
The Route to ROI: Getting Insurance Digital Transformation Right

KEYNOTE PANEL: Scaling up from POCs - Improving Insurance in the New Data-Driven Reality

The traditional insurance business model is changing as insurance products transform from commodities to experiences (from products to services). It is essential for 21st-Century insurance carriers to understand how to place premium users at the center of their business models, utilizing IoT-enabled technologies such as auto telematics and wearables to personalize insurance product offerings and create added value.

  • From POC to ROI: Scaling up technology adoption successfully
  • Becoming more consumer-centric: How are leading insurance companies implementing data analytics to put premium users at the center of its business?
  • Loss mitigation: What is the real impact of IoT in reducing claims costs?
  • Risk assessment: How is next-generation data transforming our understanding of risk, moving from being reactive to being proactive?
  • Navigating disruption: What are the key stages and organizational strategies in a leading insurance carrier’s path through digital transformation?

Moderated by: Albert Betts, Executive Director, Insurance Council of Texas

Panelists:

  • Sudheendra Galgali, AVP Innovation & Digital, American Modern Insurance
  • Alan Luu, AVP, Agile Program Management,  Digital Analytics, Chubb
  • Jerry Gupta, SVP Digital, Swiss Re
9:50am
Data-Driven Insurance Personalization

Meeting Customers Needs with Data-Driven Insights

  • Analyzing customer data to make relevant offers and give contextual advice across each touchpoint
  • Providing real-time information and detailed snapshots of your customers to improve engagement and retention
  • Delivering a simple and personalized contact
10:10am
Lessons Learnt in the Smart Home

How American Modern Insurance Has Transformed Its Approach to Homeowners Through Digital Transformation and Sensor Technologies

  • Inside the Smart Home Testing Lab: Defining lessons learnt from American Modern’s LivingWise pilot project
  • Claims Adjustment: Utilizing the smart home as a testing ground for claims adjustment
  • Reflecting on the data: Learning from experiences with smoke and water sensors
  • Epilogue - The Digital Mindset: Showcasing future digital transformations innovations within American Modern Insurance’s private auto product line

Sudheendra Galgali, AVP Innovation & Digital, American Modern Insurance

10:30am
Networking & Refreshments - Morning Break

One-to-One Business Meetings

Network with leading tech innovators that will address your current strategic and operational priorities in these pre-arranged and mutually agreed meetings.

This is a valuable platform to gain perspective on how the latest IoT and telematics innovations can help you overcome challenges specific to your organization, helping you make informed decisions on your IoT strategy.

11:10am
IoT Applications for Product Development

ROUNDTABLE DISCUSSIONS: Developing Innovative Insurance Products Through IoT, Transitioning from Risk Protection to Risk Prevention

Choose one of our three working groups led by insurance carriers and MGAs to discuss advances within your business and brainstorm challenges. Spend 40 minutes with your group leader to work through the questions left in a golden envelope on your table, before sharing with the full audience the conclusions your group has come to.

Group A: Adopting a Preventative Culture: How can data sharing be used to create a culture of prevention and safety among UBI and digital insurance premium users?

Group B: Real-Time Prevention: How can innovative insurance product offerings be used to achieve proactive ways of managing risk in real time?

Moderated by: Tim Stroble, Vice President of Product Management, Centauri Insurance

Group C: From Product to Service: How is IoT enabling a transformation of the traditional insurance value proposal?

Moderated by: a senior executive from Hitachi Solutions

12:10pm
Monetizing Data from the Start

Defining the ROI for Insurance IoT and AI

  • ‍Streamlining efficiency gains for IoT-enabled UBI
  • ‍Identifying key areas for cost-reduction that can benefit from implementing an IoT strategy
  • ‍How does becoming more customer-centric through data analytics translate into revenue generation maximization?
12:30pm
Infusing a Carrier’s Business with Innovation: What Does Success Look Like When Partnering?
  • Comparing and contrasting the buy-build-partner opportunities for carriers
  • Finding the key to fostering an environment of innovation and collaboration across the insurance ecosystem

Brian Gaab, Strategy & Innovation, CSAA Insurance Group

12:50pm
Networking Lunch

One-to-One Business Meetings

Network with leading tech innovators that will address your current strategic and operational priorities in these pre-arranged and mutually agreed meetings.

This is a valuable platform to gain perspective on how the latest IoT and telematics innovations can help you overcome challenges specific to your organization, helping you make informed decisions on your IoT strategy.

2:00pm
Choose a Track

TRACK A: CLAIMS OPTIMIZATION DRIVEN BY AI

CASE STUDY: Automating Claims: Defining Opportunities to Expedite and Simplify Claim Intakes

  • Defining the opportunities for optimization that come with claims automation
  • Understanding the implications of automations: A customer experience perspective
  • Comparing cost vs. benefits for implementing a claims automation strategy
  • Outlining an implementation and transition strategy for claims automation

Conor Jensen, VP of Strategic Execution – Specialty Risk, The Amynta Group (AmTrust Financial)

TRACK B: CUSTOMER ENGAGEMENT ENHANCED THROUGH PREDICTIVE ANALYTICS AND AI

CASE STUDY: Digital Transformation as a Vehicle to Put the Customer at the Center of the Insurance Business

  • Outlining how NLP, text analysis and machine learning can revolutionize customer engagement
  • Identifying new ways of interacting with premium users in the digital age
  • Gathering a comprehensive understanding of consumer behavior to predict behavioral patterns and adapt your customer engagement strategy

Margaret Tuschinsky, Director Digital Product Management, Personalization, USAA

2:20pm
Choose a Track

TRACK A: CLAIMS OPTIMIZATION DRIVEN BY AI

Claims Processing: A Revolution Driven by IoT and AI

  • Comparing and contrasting UBI vs. traditional insurance: How insurers can quickly take notice of an accident by analyzing claims cycle times
  • Processing Speed: How carriers can confirm available coverage options in the event of an accident by implementing telematics?
  • Verification: Defining the key benefits of deploying innovative strategies for damage assessment and appraisal such as images and videos shared in real time by premium users
  • How online claim reports help insurance carriers get crucial accident information quicker, providing better customer experiences

TRACK B: CUSTOMER ENGAGEMENT ENHANCED THROUGH PREDICTIVE ANALYTICS AND AI

CASE STUDY: Digital Transformation as a Vehicle to Put the Customer at the Center of the Insurance Business

  • Outlining how NLP, text analysis and machine learning can revolutionize customer engagement
  • Identifying new ways of interacting with premium users in the digital age
  • Gathering a comprehensive understanding of consumer behavior to predict behavioral patterns and adapt your customer engagement strategy
2:40pm
Choose a Track

TRACK A: CLAIMS OPTIMIZATION DRIVEN BY AI

PANEL: How Can Digital Transformation Take Claims Verification to the Next Level?

  • What are the average cost reductions derived from overcoming claims fraud through IoT?
  • Identifying key information derived from driving and vehicle data sets that will shed light on claims: What is the data telling you?
  • How can the claims verification process be optimized through IoT?
  • What are the key integration touchpoints in integration a digitally enabled claim verification strategy?

Panelists:

Conor Jensen, VP of Strategic Execution – Specialty Risk, The Amyta Group (AmTrust Financial)

Sean Harper, CEO, Kin

John Polack, General Manager, Texas Windstorm Insurance Agency

TRACK B: CUSTOMER ENGAGEMENT ENHANCED THROUGH PREDICTIVE ANALYTICS AND AI

PANEL: Can Artificial Intelligence Augment Customer Experience While Preserving the Human Touch?

  • What are the key customer-centric applications of AI for improving customer engagement?
  • How can text mining, conversation modeling, and context triaging contribute to a AI-enabled customer engagement?
  • How can carriers deploy AI to create a seamless and adaptive experience at a customer’s time of need?
  • What untapped insurance product development opportunities are posed by AI?

Panelists:

Jay Maestas, Strategic Innovation Director, USAA

Clément Brunet, Senior Director Analytics Strategy & Insights, The Co-Operators

3:10pm
Networking & Refreshments - Afternoon Break

One-to-One Business Meetings

Network with leading tech innovators that will address your current strategic and operational priorities in these pre-arranged and mutually agreed meetings.

This is a valuable platform to gain perspective on how the latest IoT and telematics innovations can help you overcome challenges specific to your organization, helping you make informed decisions on your IoT strategy.

3:50pm
Choose a Track

TRACK A: SMART HOMES AND IoT-POWERED COMMERCIAL PROPERTY INSURANCE

CASE STUDY: How AI Should and Should Not Be Used in Property Insurance

  • Setting the scene: How Hippo has built its business model around AI
  • Hippo’s current perception of AI and key challenges
  • Affecting customer experience: Going the extra mile

Aviad Pinkovezky, Head of Product, Hippo

TRACK B: PERSONAL AND COMMERCIAL AUTO UBI

CASE STUDY: From Risk Protection to Accident Prevention: How IoT & AI Are Transforming Personal and Commercial Auto Insurance

  • Explaining how real-time data analytics can help carriers prevent accidents
  • Understanding how transparent data sharing can enhance a culture of prevention throughout auto premium users
  • Using IoT-enabled data to build personalized education programs and incentivize safe driving behavior among premium users
4:10pm
Choose a Track

TRACK A: SMART HOMES AND IoT-POWERED COMMERCIAL PROPERTY INSURANCE

How Smart Home Technologies Are Shaping Better Carrier-Customer Relationships for Homeowners

  • Defining the potential for customer engagement brought by smart home technologies
  • How smart water and smoke alerts are driving a culture of prevention among homeowners
  • How smart home technologies eases claims processing for homeowners

TRACK B: PERSONAL AND COMMERCIAL AUTO UBI

Towards Real-Time Driving Data Analytics at the Edge

  • How edge computing can contribute to real-time data analytics for personal and commercial auto
  • Evaluating an optimal implementation strategy for edge computing as a means of analyzing drivers data
  • Outlining how analyzing driver data at the edge can reduce claims and risk for drivers
4:30pm
Choose a Track

TRACK A: SMART HOMES AND IoT-POWERED COMMERCIAL PROPERTY INSURANCE

PANEL: Leveraging IoT-Enabled Technologies to Improve Loss Ratios and Lower Claims for Homeowners and Commercial Property

  • Installing smart meter systems to avoid claims fraud in commercial property
  • Drones: Gauging the impact of drones as a tool for property claims evaluation
  • Smart water leaks: To what extent are smart water leaks contributing to claims reduction?
  • Smart smoke alarms: How does smart smoke alarm implementation correlate with risk mitigation?

Moderated by: Albert Betts, Executive Director, Insurance Council of Texas

Panelists:

Sean Harper, CEO, Kin

TRACK B: PERSONAL AND COMMERCIAL AUTO UBI

PANEL: How Autonomous Driving, ADAS and the Ridesharing Industry Will Impact Traditional Auto Insurance Business Models

  • Understanding Liability in Autonomous Vehicles: How Does Personal Liability Become Product Liability?
  • When and how ADAS functions can be turned off for semi-autonomous vehicles?
  • What are the expected timelines for the development of autonomous driving technology and its commercial release?
  • Which types of claims are likely to increase and which likely to decrease as vehicles become increasingly automated
  • How does Uber Insurance work? Understanding the implications of the Sharing Economy
5:00pm
Close of Day One followed by our Drinks Reception

Join us for a social evening of barbecue, fun and continued networking

7:50am
Registration & Welcome Breakfast
9:00am
Chair's Opening Remarks

Conference Chair: Albert Betts, Executive Director, Insurance Council of Texas

9:10am
KEYNOTE: Using Leading Indicator Data to Improve Risk

Brent Escoubas, VP Loss Control, Global Risk Solutions, Sompo International

9:40am
How Next-Generation Data Analytics Are Helping Carriers Drastically Reduce Fraud-Related Losses
  • Claims fraud: Applying advanced analytics through throughout the claims process to detect and prevent opportunistic and professional fraud
  • Underwriting fraud: Preventing premium leakage at the point of sale and renewal
  • Rate evasion: Spotting rate evasion tactics during the quote process – before a policy is issued
10:00am
PANEL: Digital Transformation at the Point of Sale: What Is in It for Insurance Brokerages?
  • What are the key applications of AI for brokers when it comes to optimizing online insurance product purchases?
  • How can brokers fully leverage the potential of AI to transform the buying experience for insurance products?
  • How can carriers and broker partner to drive the adoption of IoT-enabled insurance products among customers?
  • How can IoT optimize coordination and communication between insurance carriers and their brokerage partners?

Moderated by: Albert Betts, Executive Director, Insurance Council of Texas

10:30am
Transforming Insurance Products Through Digital Transformation: Finding New Ways to Connect Data People to Set Claims Faster, Detect Fraud More Accurately and Slash Loss Ratios

This session will be presented by a senior executive from Hitachi Solutions

10:50am
Networking & Refreshments - Morning Break

One-to-One Business Meetings

Network with leading tech innovators that will address your current strategic and operational priorities in these pre-arranged and mutually agreed meetings.

This is a valuable platform to gain perspective on how the latest IoT and telematics innovations can help you overcome challenges specific to your organization, helping you make informed decisions on your IoT strategy.

11:30am
Choose a Track

TRACK A: UNDERWRITING: UNTAPPING AI AND DATA ANALYTICS’ POTENTIAL

CASE STUDY: Making Sense of Data: Shedding Light into Underwriting and Premium Pricing by Analyzing Customer Data

  • Reducing underwriting fraud and losses by implementing data analytics and deep learning platforms
  • Correlating UBI data with traditional data sets to place new users in premiums more accurately: Are you really insuring the right risk at the right price?
  • Implementing cognitive computing to improve underwriting processes
  • Understanding how more personalized underwriting and premium pricing will lead to bigger market shares

Steve Ferguson, CIO, Wellington Insurance

TRACK B: KEY BLOCKCHAIN APPLICATIONS FOR INSURANCE

CASE STUDY: Blockchain as the Key to Revamping Claim Subrogation and Payments

  • How blockchain can optimize claim subrogation by making the whole process more transparent
  • Evaluating blockchain’s potential as an infallible tool against fraud
  • Using blockchain to establish a customer-focused claims model based on higher degrees of trust
11:50am
Choose a Track

TRACK A: UNDERWRITING: UNTAPPING AI AND DATA ANALYTICS’ POTENTIAL

Do Predictive Analytics and AI Hold the Potential to Revolutionize the Underwriting Process?

  • Reducing underwriting fraud and losses by implementing AI and predictive analytics
  • Correlating UBI data with traditional data sets to place new users in premiums more accurately: Are you really insuring the right risk at the right price?
  • Implementing cognitive computing to improve underwriting processes
  • Understanding how more personalized underwriting and premium pricing will lead to bigger market shares

TRACK B: KEY BLOCKCHAIN APPLICATIONS FOR INSURANCE

Examining How Blockchain Can Automate Claims Processing and Payments

  • Understanding how blockchain can drastically reduce the admin costs associated with accessing claims
  • Outlining how blockchain contributes to shorter claims processing times
  • Evaluating blockchain as a provenance tool that can help carrier minimize fraudulent claims
12:10pm
Choose a Track

TRACK A: UNDERWRITING: UNTAPPING AI AND DATA ANALYTICS’ POTENTIAL

PANEL DISCUSSION: How Can Underwriting Processes Be Automated Through AI and Blockchain?

  • How do blockchain and AI enhance accuracy throughout the underwriting process?
  • What are the operational benefits of adopting AI and blockchain in underwriting?
  • How do AI and blockchain technologies simulate human experience throughout the underwriting process?
  • What is the cost vs. benefits of deploying AI and blockchain as a means of enhancing the efficiency of the underwriting process?

Moderated by: Albert Betts, Executive Director, Insurance Council of Texas

Panelists:

Chris Schenk, Pricing Strategy & Underwriting Analytics Manager, Hiscox

Steve Ferguson, CIO, Wellington Insurance

John Polack, General Manager, Texas Windstorm Insurance Association

TRACK B: KEY BLOCKCHAIN APPLICATIONS FOR INSURANCE

PANEL DISCUSSION: What Are the Key Implementation Strategies for Integrating Blockchain into Your Underwriting and Claims Operations?

  • How do you need to prepare your core system to be able to integrate blockchain in your underwriting and claims operations?
  • What are the talent/expertise requirements needed to adopt and operate blockchain as a carrier?
  • What is the cost vs. benefit of implementing blockchain throughout underwriting and claim processes?
12:40pm
Networking Lunch

One-to-One Business Meetings

Network with leading tech innovators that will address your current strategic and operational priorities in these pre-arranged and mutually agreed meetings.

This is a valuable platform to gain perspective on how the latest IoT and telematics innovations can help you overcome challenges specific to your organization, helping you make informed decisions on your IoT strategy.

1:50pm
Choose a Track

TRACK A: CATASTROPHE INSURANCE

CASE STUDY: Evaluating the Impact of Analytics & Technologies in Risk Modelling and Claims processes for Property Insurance

  • Using data analytics to create AI driven automated processes for Claims Settlements in property insurance
  • Deploying data analytics and machine learning to accelerate the underwriting process for property insurance while making it more accurate

Sai Giridharan, Director of Enterprise Analytics, Heritage Insurance

TRACK B: WORKERS COMP AND LIFE INSURANCE

CASE STUDY: How IoT and Wearable Technologies Are Helping Workers Comp Carriers Reduce Claim Losses in the Workplace

  • Prevention over cure: Encouraging safer practices in the workplace through VR
  • Incentivization: Identifying key strategies in enhancing workers’ engagement with biometrics-tracking technology
  • Measuring the impact: Quantifying how IoT-enabled wearables can mitigate risks in the workplace
  • Beacons: Exploring beacons as a means of accident prevention in the workplace

Woody Hill, VP Safety Services, Texas Mutual

2:30pm
Choose a Track

TRACK A: CATASTROPHE INSURANCE

BREAKOUT ROUNDTABLE: Learning from Harvey: How the Cat Insurance Ecosystem Can Capitalize on IoT to Adapt to Increasingly Higher Flood, Hail, Tornado and Storm Risks

  • What was the volume of fraudulent claims reported after Harvey? Out of these, what were the most common types of fraud?
  • How can carriers come together to capitalize on the growth of the cat market?
  • What are the key technologies in ascertaining risk levels for flood, storm, hail and other types

TRACK B: WORKERS COMP AND LIFE INSURANCE

PANEL: Driving Adoption: What Is the Key to Getting Premium Users on Board with Wearables?

  • What are the key barriers to wearables adoption?
  • How are carriers incentivizing the use of wearable technologies among their premium users?
  • To what extent do wearables help premium users improve health and safety in the workplace?

Matt Park, VP Sales, North America, Dacadoo

3:10pm
Networking & Refreshments - Afternoon Break

One-to-One Business Meetings

Network with leading tech innovators that will address your current strategic and operational priorities in these pre-arranged and mutually agreed meetings.

This is a valuable platform to gain perspective on how the latest IoT and telematics innovations can help you overcome challenges specific to your organization, helping you make informed decisions on your IoT strategy.

3:40pm
ROUNDTABLE DISCUSSION: Bridging the Gap Between IoT Technologists and Insurance Business Expert Minds – Talent Management Strategies
  • ‍What are the key barriers to talent management when it comes to insurance innovation and/or technology divisions?
  • ‍How can the technology and the insurance business sides understand each other better?
  • ‍What are the best knowledge sharing strategies to foster collaboration and learning between the technology and strategic side of the insurance business?
  • ‍How can management structure development opportunities for both insurance business executive and technology experts?
  • ‍What are the best examples of seamless collaboration between insurance business executives and technology experts?

4:20pm
How Hiscox Transformed Its Pricing Approach by Building New Pricing Capabilities Through Evidence-Based Data Analytics
  • Initial Challenges: While technically sound and valuable, it was hard to win support for the new vision
  • Providing ‘Social Proof’: Focusing on the business benefits instead of the technical details, theory and math
  • Winning Internal Support: Demonstrating the value of the concepts and winning support

Chris Schenk, Pricing Strategy & Underwriting Analytics Manager, Hiscox

4:40pm
CLOSING KEYNOTE: Digital Transformation in Title Insurance
  • What Is Title Insurance?

Not like many other types of insurance. We search the land records then issue a policy for a one-time charge at closing.

  • Why did we, at Stewart, embark on a digital transformation journey?

We were looking to differentiate our service to Realtors, lenders and consumers. We also wanted to reduce the signing time for our escrow officers and improve cycle time in getting signed documents returned from borrowers which is typically done via FedEx. Finally, from a risk standpoint, we wanted to reduce claims.

  • How do claims arise?

The escrow officer, at closing, sometimes misses getting the borrower(s) to initial a section, sign or date a document. Sometimes a document is missing completely. During any downturn in the economy, some homeowners “look for a way out” and hire smart lawyers who thoroughly examine the mortgage and escrow documents. Stewart was looking for a better way to manage transactions to avoid claims and we turned to DocuSign.

Marvin Stone. VP Business Transformation, Stewart Title Insurance

5:00pm
Closing Remarks

Conference Chaired by: Albert Betts, Executive Director, Insurance Council of Texas