Tori Santos is the Director of USAA Claims Modernization,where is she is responsible for the strategy and execution of USAA claims’digital transformation. Through relentless application of automation and foundational data and analytics solutions, the team’s strategic plan will deliver humanized experiences across channels to USAA Members, employees and those impacted by auto and property claims. Tori’s first job within the P&C universe was a claims adjuster. From a career path within the auto claims profession, Tori jumped into software development as a Product Owner, where she had the opportunity to lead the Claims Data & Analytics program during a pivotal time for the exponential appreciation of data applications for claims.Since then, she has lead the execution and delivery of several digital solutions and innovations for USAA.
In addition to innovation and development, Tori has a passion for philanthropy and volunteering her time to helping others.Most recently, Tori set out to raise funds and awareness for The Leukemia &Lymphoma Society as part of their Woman of the Year Campaign. Within 10 weeks,she raised over $100,000 for LLS in honor of her mom, a two-time leukemia survivor! She is passionate about city development, helping to foster the growth of San Antonio’s tech eco-system.